Refund policy

Marevon Refund, Return & Subscription Policy

At Marevon, we want every customer to feel confident trying our products. Our goal is simple: if something is not right with your order or your experience, reach out and our support team will work with you to make it right. Most concerns are resolved quickly and fairly — often without you needing to send anything back.

60-Day Satisfaction Guarantee

We stand behind our products and offer a 60-Day Satisfaction Guarantee for first-time customers.

Our patches are wellness products designed to support your daily routine gradually over time, and individual results can vary. That's exactly why we give you a full 60 days to try them — so you have the time and space to experience them properly.

If you've given the product a fair trial — using it as directed consistently for at least a few weeks — and you're still not satisfied, simply contact us within 60 days of your delivery date with your order number and a short note about your experience — how long you used the patches, where you applied them, and what results you noticed. We may ask for a photo of the packaging or any remaining patches so our team can review your request quickly.

Once we have your information, our support team will review your case and, depending on the situation, may offer additional usage guidance, a replacement, store credit, a partial refund, or a refund to your original payment method.

A few simple things to keep in mind: this guarantee is for first-time customers, one request per household, and is meant to give you a fair chance to try the product — rather than to serve as a general return policy for repeat purchases or products not used as directed.

Tip for multi-pack orders: If you bought a multi-pack and it isn't right for you, any packs that are still sealed and unopened can also be returned under our Standard Returns policy below, on top of the satisfaction review for the pack you tried.

Skin Sensitivity or Irritation

Everyone's skin and body are different. If you notice redness, itching, discomfort, or irritation while using a patch, please remove it and stop using the product.

Just contact us within 60 days of delivery with your order number and a few details — where the patch was applied, how long it was worn, and whether the skin was clean and completely dry before application — and we'll take care of you. Depending on the situation, we may offer usage guidance, a replacement, store credit, or a courtesy partial refund.

For hygiene and safety reasons, opened or used patches cannot be sent back to us — but you do not need to return anything for us to help. Please don't continue using the patches if they cause ongoing discomfort.

Standard Returns (Unopened Products)

If your product is unopened, unused, and in its original packaging, you're welcome to request a return within 30 days of delivery. To be eligible:

• The item is unopened, unused, and in its original packaging.
• Your request is submitted within 30 days of delivery.
• The item is returned to the address our support team provides.

Once we receive and inspect the returned item, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method.

Opened or Used Products

Because Marevon patches are personal-care wellness products applied directly to the skin, opened or used products can't be accepted as a standard return for hygiene reasons.

That doesn't mean we can't help. If you've opened or used the product and aren't satisfied, your request can still be reviewed under our 60-Day Satisfaction Guarantee or our Skin Sensitivity policy above. These are reviewed case by case, and we always aim for a fair resolution.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or with a confirmed product issue, we'll make it right — and in most cases you won't need to send anything back.

Just contact us within 14 days of delivery with:

• Your order number
• A short description of the issue
• Clear photos of the product, packaging, and shipping label

Once we've reviewed the photos, we'll typically ship a free replacement right away. Depending on the situation, we may instead offer store credit, a partial refund, or a full refund. (Photos help us process these fast, so we may not be able to approve a claim without them.)

Missing Packages ("Tracking Says Delivered")

If your tracking shows your order was delivered but you haven't received it, here are the fastest steps:

1. Check around your delivery area, mailbox, building reception, and with household members or neighbors — packages are often set aside or delivered a little early.
2. Contact your local carrier directly with your tracking number to open a delivery investigation, as they have the most detailed delivery information.

Marevon is happy to help by opening an investigation with the carrier on our end and sharing any shipping details we have. Please note that once a package is confirmed delivered by the carrier, we're generally unable to issue an automatic refund or replacement for it — but we'll do our best to help you track it down. Please reach out within 7 days of the delivery date so we can act quickly.

Orders Already Shipped

If your order has already shipped and you've changed your mind, please don't refuse the delivery — refused or unclaimed packages can be lost in transit and may not be eligible for a refund.

Instead, please accept the delivery and let us know as soon as possible. If the product is still unopened and unused, it can be returned under our Standard Returns policy (within 30 days of delivery). If it's already been opened or used, it can be reviewed under our 60-Day Satisfaction Guarantee or Skin Sensitivity policy. Contacting us promptly always helps us resolve things faster.

Cancelling an Order

Before your order enters fulfillment

Need to cancel an order you just placed? Contact us at support@marevon.com with your order number as soon as possible. If we're able to catch it before it enters fulfillment, we'll cancel it and issue a full refund to your original payment method.

After your order has entered fulfillment

Once an order has entered fulfillment, our team has already begun preparing and packing it, so it can no longer be cancelled free of charge. Because payment processing, handling, and fulfillment costs have already been incurred at this point, a restocking and processing fee is deducted from any approved refund, based on your order value:

No restocking fee is applied if your cancellation reaches us before the order enters fulfillment. Once an order has shipped, it can no longer be cancelled and instead falls under the Returns & Refunds sections above.

Note: These fee amounts are placeholders. Set them to match your actual fulfillment and gateway costs, and confirm they're acceptable for your market before publishing.

Exchanges

We don't offer direct product exchanges. If you'd like a different product, the simplest path is to return an eligible (unopened) item under our Standard Returns policy and place a new order separately.

If you'd prefer to exchange an item and are happy to cover the shipping both ways, contact us and we'll arrange it — just note that outbound and return shipping for exchanges is the customer's responsibility.

Return Shipping

Customers are responsible for return shipping costs unless Marevon confirms the order was incorrect, damaged, or defective due to our error — in which case we cover it (and usually won't ask you to ship anything back at all).

Original shipping fees, shipping insurance, and handling fees are non-refundable unless required by law or approved by Marevon. We recommend a trackable shipping service for any returns, as Marevon isn't responsible for returns lost in transit.

Refund Processing Time

Once a return or refund is approved, refunds are typically processed within 5–10 business days. Your bank or payment provider may take a little additional time to post the refund to your account.

Subscriptions & Cancellations

Some Marevon products are available as a Subscribe & Save option that delivers automatically on a recurring schedule at a discounted price. We want this to be completely transparent, so here's exactly how it works.

How subscription billing works

At checkout, you'll always see two options: a one-time purchase at the standard price, or Subscribe & Save at a discounted price. When you choose Subscribe & Save, you're agreeing to recurring charges at the discounted rate on your selected billing frequency until you cancel. The price, billing frequency, and recurring nature of the subscription are shown clearly at checkout before you complete your purchase.

How to cancel or manage your subscription

You can cancel anytime — and cancelling is as easy as signing up:

• Log in to your Marevon account and manage or cancel your subscription from your customer portal, or
• Email us at support@marevon.com with your order number and a request to cancel.

To avoid being charged for your next shipment, please cancel before your next scheduled billing date (we recommend at least 48 hours ahead). Once you cancel, no further charges will be made.

Pause, skip, or adjust

Not ready to cancel but need a break? You may be able to pause, skip a shipment, or change your billing frequency directly from your account portal. Contact us and we'll help you find the right option.

Refunds on subscription orders

Your original subscription purchase is covered by the 60-Day Satisfaction Guarantee, just like any other order. Renewal orders after that are governed by the cancellation terms above rather than the guarantee. Refunds aren't issued solely for forgetting to cancel before a billing date, but if you were charged for a renewal you meant to cancel, contact us right away — we review every case individually and will always try to find a fair resolution. If a refund is approved for a renewal that has already entered fulfillment, the same restocking and processing fee shown above may be deducted, as those costs have already been incurred.

Repeat Orders & Household Limits

Our 60-Day Satisfaction Guarantee applies to first-time customers only. Repeat orders, bulk purchases, and additional claims from the same household or payment method may not be eligible for the guarantee unless approved by Marevon.

Chargebacks & Payment Disputes

We're committed to resolving any concern fairly and quickly. If you're unhappy with an order or believe an error has occurred, please contact us at support@marevon.com first and give us a reasonable chance to help. Opening a chargeback or payment dispute before contacting us can delay or limit our ability to resolve things directly, and a dispute filed for an order confirmed as delivered may be contested with our transaction and delivery records.

Policy Abuse

Marevon reserves the right to deny or limit refunds, replacements, store credits, or returns where we identify misuse of this policy — including repeated claims, false information, excessive refund requests, attempts to both keep a product and receive a refund, or other suspected abuse.

How to Start a Return or Refund Request

To start any request, contact our support team at:

support@marevon.com

Please include your order number and a short explanation of the issue so we can help you as quickly as possible.