Refund policy

Order Returns & Refund Policy

At Marevon, we want you to feel completely confident shopping with us. Here's everything you need to know about how we support you in every situation.

60-Day Satisfaction Guarantee

We stand behind our products. If you've used it correctly and consistently but aren't seeing the results you hoped for, reach out within 60 days of your delivery date. We'll issue a refund.

To help us process your request as quickly as possible, please make sure:

• You've completed one full 30-patch cycle, applied daily as directed. Our patches work gradually over time, so we need a full cycle to properly evaluate results.
• The patch was applied to the correct area, on clean, dry skin, for the full recommended duration each day
• This is your first order with us (the guarantee applies to new customers)
• Your household hasn't already submitted a claim under this guarantee
• You submit your request within 60 days of the delivery date

When you reach out, please include: your order number, a photo of the product packaging, and quick answers to a few usage questions (how many days you used it, where it was applied, what results you noticed, and why you're unsatisfied) so our team can process things quickly and accurately.

Please note: individual results vary. Our products aren't intended to diagnose, treat, or cure any medical condition. Factors like pre-existing conditions, medications, diet, hydration, activity level, or inconsistent use can affect results.

Damaged, Defective, or Lost Items

If your order arrives damaged, has a quality issue, or is lost in transit (no tracking updates for 30+ days), Marevon will make it right. In these cases, we reserve the right to resend a replacement, at our discretion, to ensure you get the product you ordered.

Just contact us within 10 days of your delivery date with your order number, a description of the issue, and photos of the item/packaging. We cover all replacement shipping costs.

Changed Your Mind After Ordering?

We process orders quickly so you get your product as soon as possible. If you need to cancel or change your order, email us at support@marevon.com within 24 hours of placing it, with your order number and the requested change.

Approved cancellations are subject to a 4% processing fee, deducted from your refund.

After the 24-hour window, your order will already be in fulfillment, so we're unable to cancel or modify it.

If Your Order Already Shipped But You No Longer Want It

If your order is already on its way and you've changed your mind, please don't refuse delivery. Refused or unclaimed packages get lost in transit and can't be recovered or refunded.

Instead: accept the delivery as normal, then contact support@marevon.com within 5 days of delivery to request a return. You'll be responsible for return shipping costs, and once we confirm the item is received unopened, we'll issue a refund minus the original shipping cost.

If the product has been opened, this option no longer applies, but you may still qualify under the 60-Day Satisfaction Guarantee above.

Refund Process

Once approved, refunds are credited to your original payment method within 5 to 10 business days (depending on your bank or card provider).

If you haven't received your refund after 10 business days: check your bank account, contact your card issuer, and if it's still not there, email us.

Return Address

Please only send returns to the address below (don't send items elsewhere without written confirmation from our support team first):

4th Floor, ProLogis Logistics Park, Zhenxing North Road, Jianggao Town, Baiyun District, Guangzhou, Guangdong, 510450, China

We recommend using a tracked shipping service and keeping your receipt, as we can't guarantee returned packages will arrive safely.

A Few Exceptions

To keep things fair for everyone, the policies above don't apply in these situations: cancellations requested after the 24-hour window once the order has shipped; refused or unclaimed deliveries; incomplete or incorrect shipping addresses provided by the customer; ordering the wrong item when the product itself has no defect; claims submitted after the required window (10 days for damage/defects, 60 days for satisfaction claims); products opened but not used as directed; satisfaction claims submitted before completing a full usage cycle; repeat orders (second purchase or beyond); more than one claim from the same household; or incomplete submissions (missing order number, photo, or questionnaire answers).

Need Help?

Email us at support@marevon.com. Our team responds within 1 to 2 business days.